Privacy Policy
Last Updated: March 8, 2026
This Privacy Policy describes how Mixsir Media, LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or use our website, mobile applications, and related services (collectively, the “Services”). We produce and distribute digital audio fiction shows, books, and merchandise.
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Eligibility and Age Restrictions
Our Services are intended only for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or sell personal information from anyone under the age of 18. If we learn that we have collected personal information from a minor, we will promptly delete that information.
2. Information We Collect
A. Personal Information You Provide to Us
When you create an account, make a purchase, contact us, or otherwise interact with our Services, we may collect:
Full name
Email address
Phone number
Mailing and billing address
Username and password
Contact preferences
Authentication and account credentials
Payment information (such as debit or credit card numbers, processed by third‑party payment providers)
B. Automatically Collected Information (Derivative Data)
When you use our Services, we may automatically collect certain information, including:
Log and Usage Data
Service‑related, diagnostic, usage, and performance data such as:
Internet Protocol (IP) address
Browser type and settings
Pages viewed, actions taken, and interaction timestamps
Device Data
Information about the device you use to access our Services, including:
Device type, operating system, and hardware model
Device and application identification numbers
Internet service provider or mobile carrier
Location Data
General location information derived from your IP address or device settings.
C. Information from Other Sources
We may obtain personal information about you from third parties, such as:
Payment processors
Marketing and analytics partners
Social media platforms (if you interact with us there)
Publicly available sources
3. How We Use Your Information
We may use the information we collect for the following purposes:
To administer prize draws, contests, and competitions
To comply with legal and regulatory obligations
To deliver and facilitate our Services
To process transactions and fulfill orders
To provide customer support and respond to inquiries
To enable user‑to‑user communications
To evaluate, improve, and develop our Services, products, and marketing
To identify usage trends and analyze engagement
To protect our Services, users, and business operations
To post testimonials (with consent where required)
To request feedback and conduct surveys
To send administrative and service‑related communications
To send marketing and promotional communications
To deliver targeted advertising where permitted by law
To determine the effectiveness of promotional campaigns
To conduct profiling and automated decision‑making that may have legal or similarly significant effects, where permitted by law and subject to applicable safeguards
4. Marketing Communications
You may receive marketing or promotional communications from us.
You can opt out at any time by clicking the “unsubscribe” link at the bottom of our marketing emails or by contacting us directly.
5. Account Management and Data Control
You may review, update, or delete your account information by:
Logging into your account and updating your user profile, or
Contacting our customer service team at customerservice@mixsir.co
Requests will be processed in accordance with applicable laws.
6. Payments and Third‑Party Processors
We use third‑party payment processors to handle transactions securely.
Our primary payment processor is Squarespace Payments. When you make a purchase, Squarespace collects personal information such as your billing address, payment card details, and contact information to process your transaction, detect fraud, and comply with legal obligations.
For more information, please review the Squarespace Privacy Policy:
https://www.squarespace.com/privacy
We may also use the following payment providers:
PayPal – https://www.paypal.com/us/legalhub/privacy-full
Stripe – https://stripe.com/privacy
These services have their own privacy policies and are responsible for the data they process.
7. Data Retention
We retain personal information for 12 months after a user’s account is terminated, unless a longer retention period is required or permitted by law for legal, tax, accounting, or security purposes.
8. Security of Your Information
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including:
Secure servers and encrypted data transmission
Access controls and authentication measures
Limited access to personal information by authorized personnel
Ongoing monitoring and security assessments
While we strive to protect your information, no system can be guaranteed to be 100% secure.
9. Disclosure of Your Information
We may share your information with:
Service providers and vendors who perform services on our behalf
Payment processors and financial institutions
Marketing and analytics partners
Legal authorities when required to comply with applicable law
Third parties in connection with a business transfer, merger, or sale
We do not sell personal information except as defined under applicable privacy laws, and we honor opt‑out rights where required.
10. Your Privacy Rights
Depending on your location, you may have rights under applicable privacy laws, including:
The right to access your personal information
The right to correct inaccurate data
The right to request deletion of your data
The right to opt out of targeted advertising or profiling
The right to data portability
The right to withdraw consent where processing is based on consent
To exercise your rights, please contact us at customerservice@mixsir.co.
11. International Users
If you access our Services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where data protection laws may differ from those in your location. We take appropriate measures to protect your information in accordance with applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be reflected above. Continued use of the Services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Mixsir Media, LLC
customerservice@mixsir.co